About
Upon signing up to review the Hugo Casino, we had a first impression of a gaming site with its sleek casino design and playful character art. The dark-themed interface is accented with bold black and orange colours. Also, the quirky bird mascot gives you a modern, engaging, and fun experience as you explore the platform.
The casino site partners with top providers to ensure players have access to quality and engaging titles.
Hugo Casino was launched in 2022 and is owned and operated by GBL Solutions N.V. The company operates under a Curaçao license. Some of its sister sites include Vegazone Casino, Slota Casino, and Ludios Casino.
If you care about smooth navigation, fast-loading games, multiple payment options, and an intuitive layout, this site will catch your interest.
Bonus & Promotions
You can unlock a variety of bonuses as a user on Hugo Casino, including the welcome bonus with €600 and 275 free spins. We also spotted the Jolly Rewards Bundle, which offers 363FS and a 202% bonus. Others include Snowboarder Week, Arctic Highroller Boost, cashback, and the Sunday Funday promo, each with unique perks.
While all these Hugo Casino bonuses sound exciting on paper, both deposit bonuses and free spins come with a 45x wager. That’s on a steep side, and we’re not impressed with such a high term.
Welcome Bonus
When you join Hugo Casino as a new player, you get a three-part welcome bonus after making your first deposit of at least €20. Your first deposit is matched 100% up to €150, plus 100 free spins.
But to qualify for the free spins, you’ll need to make a minimum deposit of €50 instead of €20. Afterwards, your spins will be released in batches of 25 spins per day over four days.
Your second deposit gets you a 75% bonus up to €150, plus 75 free spins. The same conditions as the first deposit apply. The third deposit requires a minimum deposit of €30 to qualify for the 100% bonus up to €300, and a deposit of €50 to be eligible for the 100 free spins.
As stated earlier, the bonus comes with a 45x wagering requirement. Also, note that any unused bonuses can’t be activated once you make a withdrawal. Besides, you must claim the bonus terms within 7 days. Otherwise, you will lose all the perks.
Loyalty Bonus
The gaming site has a loyalty program called Hugo Casino’s Loyalty Club. You can earn loyalty points by playing regularly on the site and wagering real money on slot games only.
This means you won’t get any rewards if you bet on games like Roulette, blackjack, baccarat, or video poker. The amount you earn depends on your loyalty level, and you can’t wager with bonus money.
Keep in mind that loyalty rewards can be modified or removed if the casino flags bonus abuse, fraud, or technical issues.
Our opinion is that this can be a bit dicey, as they are not clear on what the technical issues and bonus abuse encompass. So, we’ll just have to trust them to do the right thing.
VIP Bonus
Hugo Casino runs a multi-tier VIP program that you have probably seen before. The levels are split into Silver (Levels 1–2), Gold (Levels 3–5), Platinum (Levels 6–9), and Diamond (Levels 10–15).
As you level up, you unlock higher withdrawal limits, coin exchanges, a personal account manager, weekly cashback, daily mystery drops, and free spins. On paper, the perks look decent, but browsing the VIP page didn't reveal anything unique or unexpected.
One thing you need to watch closely is the betting cap. If you bet more than €5 while wagering bonuses, your winnings can be held. That restriction feels tight, especially if you enjoy higher-stakes play, and it is easy to miss if you are not carefully reading the terms.
The VIP program works, but it feels more functional than exciting. If you are happy with familiar rewards and do not mind strict bonus rules, it will do the job.
Banking & Speed
The platform supports a wide range of banking options, including bank transfers, cards, e-wallets, and popular cryptocurrencies like BTC, ETH, LTC, and USDT.
The minimum thresholds for both deposits and withdrawals are €10 for card transactions and €50 for crypto transactions.
Based on our experience and chat with live support, withdrawals typically take 3 business days to reflect due to the verification you’ll need to complete on the platform. In contrast, deposits reflect in minutes or at most an hour.
Hopefully, they’ll find a way to improve on this and level up with other platforms whose transactions reflect almost instantly.
You should also note that payment method availability depends on the country of residence.
Games & Providers
One of the things that make gaming at Hugo Casino fun is its selection of game providers. They partner with top names to bring you a wide variety of games, from slots and table games to live casino options and bonus buy titles. There’s plenty to explore, no matter what type of game you enjoy.
The games page offers a strong selection of popular slot titles, including 6 Jokers, Legacy of Dead, and Wild West TrueWays. The platform also features a well-rounded live casino section, where you can enjoy classics such as Blackjack, Roulette, Monopoly, Baccarat, and Video Poker.
Notable providers include Play’n Go, BGaming, NetGame, and Hacksaw Gaming.
The top search bar lets you jump straight to your favourite providers or game themes without digging through the lobby.
It’s disappointing that most games we tested aren’t in demo mode, so you must play with real money to have a feel. But you don’t have to worry; you can play free slot games here.
Safety & Responsible Gaming
Hugo Casino is operated by GBL Solutions N.V. and runs under a Curaçao license. It’s known for ease of registration and support for multiple currencies, including crypto.
The site includes a comprehensive responsible gaming page with useful tools such as the Take a Break tool, which lets you pause your account for a set number of days, and the Reality Check tool, a session timer that keeps you informed of how long you’ve been playing.
The platform also uses SSL encryption to protect users’ data. They also recommend professional organisations such as Gamble Aware, Gamble Therapy, and Gamble Anonymous for responsible gaming support.
We tried to verify whether the site holds an RNG certificate, but couldn’t find one publicly. According to support, the platform does have an RNG certificate to ensure fair play and outcomes, but it isn’t available for public viewing.
Support & Design
The platform has a support page with live chat where you can ask questions or learn more about it. You can also reach out to them via email and or any of their social media pages.
Responses can be slow at times, and some replies feel automated, which can be frustrating when you need quick help. Improving responsiveness and adding more personalised support would make the overall experience much smoother.
As for design, Hugo Casino impresses with a sleek, modern design that blends a dark-themed interface with bright accent colours and a playful mascot. The layout is intuitive, pages load quickly, and navigation is smooth on both desktop and mobile.
You can use the collapsible menu or the search bar to jump straight to the games you want.
The site runs smoothly on both mobile and desktop, with a design that feels easy and enjoyable to browse.
Conclusion
During our play sessions, Hugo Casino stood out for its vast game library of about 9,400 titles. The design feels clean and modern, and you get plenty of payment options, including crypto. Moving around the site feels smooth, and it works just as well on mobile as it does on desktop.
Promotions are easy to find and often appear, which keeps things interesting if you like bonuses. The downside is the wagering requirement and the short bonus time limit. Both are higher than what many players expect.
If you enjoy having lots of games to choose from and do not mind more rigid bonus rules, Hugo Casino still gives you plenty to play.
