About HeyCasino
HeyCasino, launched in 2022 by SpectraWeb Services SRL, is an online gaming platform offering casino games and sports betting, including live sports betting.
Players who wish to explore the platform further can make their first deposit using cards, Revolut, Apple Pay, Google Pay, bank transfer, MiFinity, vouchers, or cryptocurrency. Withdrawals, on the other hand, are limited to bank transfers, MiFinity, and cryptocurrency.
When making your first deposit, you can claim a casino welcome bonus, while existing users can receive daily cashback. Sports bettors can also get a betting welcome bonus on their first deposit.
HeyCasino is licensed and regulated by the Kahnawake Gaming Commission.
HeyCasino Bonus & Promotions
New players who sign up at the platform can claim a casino welcome bonus on their first deposit, while existing users can get up to 10% daily cashback, which is credited to their accounts at 11:00 UTC, the following day.
Sports bettors can claim a mixed sports combo boost on their first deposit of 100% with a win cap of €10,000 and a minimum bet requirement on odds of 1.40 or greater.
Welcome Bonus
When you sign up for an account at HeyCasino, you can claim a casino welcome bonus of 200% up to €1,000 when making a deposit of €20 or more. The bonus carries a 30x wagering requirement on the bonus amount received, which must be completed within three days.
Moreover, a maximum win cap of €10,000 applies to the welcome bonus and all other bonuses on the platform. Also worth mentioning is that games contribute differently towards the wagering requirements.
Loyalty Bonus
We could not find any loyalty program at HeyCasino.
VIP Bonus
We were not able to find a VIP program on the platform.
Payments at HeyCasino
When you want to make a deposit at HeyCasino, you can use credit/debit cards such as Visa or Mastercard, Revolut, Apple Pay, Google Pay, bank transfer, MiFinity, vouchers, or cryptocurrency. The minimum deposit is €20, and the maximum per transaction is €2,500, except for vouchers, which have a maximum of €150.
Withdrawals are limited to bank transfers, MiFinity, and cryptocurrency, with a minimum withdrawal limit of €50. The maximum amount you can withdraw per transaction and day is €5,000. There is also a weekly withdrawal limit of €10,000 and a monthly limit of €40,000.
Withdrawals have a fixed fee of €3 per transaction. The casino also states that if you wish to withdraw €40,000 in one transaction, they reserve the right to split the payout into installments until the full amount is paid.
The availability of payment methods may vary by region.
HeyCasino Games & Providers
HeyCasino offers a variety of casino games, including slots, live games, table games, and game shows. Additionally, a sportsbook is available where you can bet on major sports markets and a few esports titles.
In the slot section, you can find titles including Gates of Olympus Super Scatter from Pragmatic Play, Fist of Destruction Megamultiplier from Hacksaw Gaming, Ding Dong Death by Nolimit City, Coin Strike XXL from Playson, and several others. Many of the slots offer features such as Megaways, Bonus Buy, Hold & Win, and Cascading Reels.
For those more interested in live games and classic table games like Blackjack, Roulette, Omaha, or Baccarat, those titles are available in the live casino section. There are also a few live game shows available, including Crazy Time, Ice Fishing, Sweet Bonanza Candyland, and several others.
A sportsbook is also available where you can bet on major sports like ice hockey, soccer, American football, golf, tennis, rugby, and more. Additionally, you can also bet on a few esports titles, including League of Legends, Dota 2, Counter-Strike 2, and more. The sportsbook also offers live betting on games and matches already underway.
Available game providers on the platform include Pragmatic Play, Hacksaw Gaming, Nolimit City, Playson, Novomatic, Penguin King, and several others. The availability of games and providers may, however, vary by region.
Safety & Responsible Gaming
HeyCasino is owned and operated by SpectraWeb Services SRL. The platform is licensed and regulated by the Kahnawake Gaming Commission under license #00953.
It’s worth mentioning that the Kahnawake license provides a more limited regulatory framework than authorities such as the MGA or the UKGC, particularly in areas like player protection and complaint handling.
Additionally, accounts that have not been logged into for 12 consecutive months will be considered dormant. Such accounts will be charged a €10 monthly fee, deducted from any remaining balance, until the account reaches zero. The fee starts after 12 months without activity have passed.
In terms of website security, the site uses SSL encryption to protect data transmitted between the user and the platform. Regarding responsible gaming, the platform offers players the option to set a daily, weekly, or monthly deposit limit, although this must be requested by contacting the support via live chat or email.
There are also options to take a break from gambling or self-exclude entirely, but these options also require contact with the support team to activate them.
Support & Design
If you need assistance while playing at HeyCasino, one way to contact the support team is to click the support icon in the bottom-right corner of the website to connect with 24/7 live support. There is also an option to email support@heycasino.com, though no response time is specified.
If you’d rather find answers yourself, you can visit their help center, which includes FAQ sections for the most common questions. During our support test, we asked the live support team which responsible gaming tools were available. We received a response within 2 minutes, explaining the deposit limits, self-exclusion, and cooling-off period.
HeyCasino is designed with its main menu at the top of the website, where you can navigate to different game categories and the promotions tab. In the top right corner, you can see your account balance when you are logged in. Games can be filtered by category and provider.
There is no native mobile app for HeyCasino, but you can access their mobile version on most smartphones and tablets. During mobile testing, games and pages loaded quickly, and we did not encounter any navigation issues.
Final Thoughts on HeyCasino
HeyCasino offers players flexible deposit options in fiat and cryptocurrencies. Withdrawals are, however, limited to three payment methods and incur a fixed fee of €3 per withdrawal, which may be a limitation for some players.
Also worth mentioning is the €10 monthly fee deducted from players’ accounts that have been inactive for 12 consecutive months.
For those who want to use responsible gaming tools, daily, weekly, and monthly deposit limits are available, as well as cooling-off periods and self-exclusion, but some players may find these tools inconvenient because they must contact support to activate them.
This casino may be suitable for players who want to switch between casino games and sports betting, as well as for those who want to make deposits and withdrawals via cryptocurrency. It may be less suitable for those who want access to responsible gaming tools directly from their account page and for users who want more withdrawal methods.
