Casumo and Neccton together for users' safety

Casumo is one of the leading names in the igaming industry: one of the best casinos you’ll find on the web. This also means that we have high expectations when it comes to what they do to protect their customers

The company recognizes the need for expert assistance when it comes to player protection, therefore they have started a partnership with Neccton, and will use the market-leading mentor from now on.

For those of you who haven’t heard of Mentor before, it is a software which works with AI-based solutions and analyzes the behavior of players in real-time. This helps it recognize possible problematic behaviors within users and help players and operators alike to identify and solve the issue. 

Mentor is a ground-breaking tool for tracking players, which will alert the operators and players when critical behavior is detected. For example, the software will send out a message to those players who have increased dramatically their deposit frequency, or help making decision about their gaming activity with personalized feedback.

Dr. Michael Auer, Director and Head of Development at Neccton, said: “We are delighted to welcome Casumo on board! We already work with so many of the world’s biggest gaming companies who recognise that our approach and our expertise is unique. We’re really excited to be bringing our value to the Casumo brand, and to helping their customers to play responsibly.”

Benjamin Pule, Head of Regulatory Compliance at Casumo, commented: “We’re really pleased to be partnering with Neccton as we continue to focus our efforts on responsible gaming. Casumo is constantly striving to provide the best possible customer experience in a safe environment, the mentor player protection software will allow us to reinforce this and proactively support our players.”

More about Casumo

Casumo Casino offers live chat and e-mail support. It does not offer telephone support, which is not a particularly negative aspect, as the live chat provides friendly and courteous support staff around the clock. At Casumo Casino, when you talk to the employees, you feel that you are valued as a player.

Unfortunately, it happens from time to time that support staff in your preferred language isn’t available. Here, too, Casumo Casino has created a solution: If necessary, an employee that speaks your own language can call you back or send an email.

What we noticed is that it is not possible to set deposit or game limits without first contacting support. If you want to be blocked at Casumo Casino or want to set limits, you can do it via live support or by email. If you notice a problematic gambling behavior that indicates a gambling addiction, you can close your account at Casumo Casino within a very short time for a limited time or permanently.

From our point of view, the most important point for a reputable online game library is a smooth process for deposits and, above all, for withdrawals. Casumo Casino can really score here, as all most common payment methods are available except for PayPal.

To request a payout, all you have to do is move a slider and press "Payout". The money is immediately transferred to the bank account or to the last deposit method.

After requesting the first payout, Casumo Casino will usually request valid verification documents by email. The following must be submitted: a valid address proof (e.g. mobile phone bill) and a valid ID (e.g. identity card, passport or driver's license). After the requested documents have been submitted, the withdrawal will be processed immediately.

With the exception of Novomatic and Merkur games, Casumo offers everything a player's heart desires. Unfortunately, players interested in sports betting or bingo will be disappointed at Casumo.

Overall, Casumo Casino has proven to be excellent and absolutely trustworthy in our testing. In our opinion, Casumo Casino is one of the best online casinos available. Seldom have we had so much fun as with this relatively young provider. We can definitely recommend Casumo Casino to our users!

Read more about Casumo Casino on AboutSlots full review.