About Royal Ace Casino
When we opened Royal Ace Casino, we were greeted by a classic Vegas-style atmosphere, with its high-end gold-and-purple aesthetic. The main pages are featured in the left-side menu and, for the most part, intuitive, but the Instant Play page could’ve been named Lobby to avoid confusion.
Royal Ace Casino is a long-standing online casino platform launched in 2009 that is part of The Ace Revenue Group, which also runs the casinos Planet 7, Silver Oak, Slot Madness, and Captain Jack.
It seems that Royal Ace is aimed at players who prefer straightforward slot play, as there are few games and promotions. It offers a collection of over 150 games from a single software developer, Real Time Gaming.
The casino offers a 200% welcome bonus up to $4,000, along with cashback, new slot promos, and VIP bonuses.
However, during our review process, we have noticed that Royal Ace Casino has a negative online reputation, with user reviews reporting very slow payment times and poor support. We were also unable to find any licensing linked to its operations. Due to these findings, we advise players to use caution if they decide to play at Royal Ace Casino.
Royal Ace Casino Bonus & Promotions
Royal Ace Casino offers several promotions and perks to its players, including a 200% welcome bonus, slot game promos, and VIP cashback.
For high rollers, the VIP Program offers tiered rewards tailored to play levels, including weekly and monthly cashback and exclusive deposit bonuses.
The casino also offers coupon codes that players can use to enter tournaments with no deposits and receive cash prizes.
During our research, we noticed that finding the wagering requirements for bonuses was quite difficult, especially for the welcome offer. From what we could deduce from the terms page, the wagering requirements are an average of 40x for most offers, even the VIP cashback.
While the welcome offer at Royal Ace Casino appears generous, it doesn't disclose its terms upfront, and all other promotions become available only after you join the VIP program, limiting options for casual players.
Welcome Bonus
After signing up at Royal Ace Casino, you can collect a welcome bonus of up to 200% up to $400 by depositing more than $30. This minimum deposit is higher than the average and can discourage small bettors.
The bonus is non-cashable, which means when you request a withdrawal, the original bonus amount is deducted from your balance.
The wagering requirement is 30x for slots and keno, rising to 60x for table games or video poker. When playing with a deposit bonus, the maximum bet amount is limited to $10 per spin, which is slightly higher than the $5 standard max bet.
The maximum win payout is pretty vague, as it says it depends on how much you’ve deposited and the withdrawal limit. (Example: Player deposits $100 and uses a bonus with a 10x maximum withdrawal limit, then the maximum amount that may be withdrawn is $1,000.)
Royal Ace Casino’s welcome bonus offers a high match deposit bonus, but its other terms require greater transparency to be appropriately evaluated. So far, the wagering requirement and max bet limits are competitive for slot players, but we don’t know their validity period or max win limit.
Loyalty Bonus
Royal Ace Casino offers Loyalty Chips (also called Comp Points) that are rewarded for every bet placed on real-money games. At the beginning, you earn 1 Comp Point for every $10 wagered, but higher VIP levels rewards them more often.
You need a minimum of 100 Comp Points to convert into $1 of playable credit.
The casino also offers Rewards Club Benefits, which calculate perks based on your total deposits within any 24-hour period.
However, only crypto or credit/debit card deposits count. The 1x playthrough makes clearance easy, as you just wager the reward amount once to unlock winnings.
However, this doesn't work for casual or infrequent players, or those who rely on e-wallets/bank transfers, as no deposits means no rewards.
VIP Bonus
Royal Ace Casino has a VIP Program that is divided into five levels: Baron/Baroness, Count/Countess, Duke/Duchess, Prince/Princess, and King/Queen. To qualify, you can either bet and play consistently and wait to receive an invite from the VIP, or you can buy your instant level upgrade ($500 for level 1, $1K for level 2, $3K for level 3, $5K for level 4, $8K for level 5).
The VIP experience includes tailored gifts on your birthday, daily free spins, monthly and weekly cashback, deposit bonuses, Bitcoin deposit bonuses, and Loyalty Chips. Weekly withdrawal limits and table game bet limits are also increased as you climb the club ranks.
The weekly and monthly cashback bonuses come with a 40x playthrough requirement for Slots, Keno, Scratch Cards, and Bingo, while for table and video poker, you have to wager the wins 60x. These are very high playthroughs, especially for VIP cashback offers, which typically come with considerably lower wagering or even no wagering at all at higher levels.
The VIP program is packed with promotions and bonuses, but the wagering terms range from average to high. Increasing in status is easier for high-depositors, but the program demands high wagering and betting, which won’t suit casual players.
Payments at Royal Ace Casino
Royal Ace Casino supports a limited selection of deposit and withdrawal methods, primarily credit cards and cryptocurrencies.
You can deposit through Visa, Mastercard, American Express, or Discover. Alternative methods include only Bitcoin, Litecoin, or Ethereum. Payment options may vary by region, so please consult the cashier page for a full list of available options.
The minimum deposit is $30, while withdrawals start at $20 and can reach $100. Overall, minimum limits are higher than average, and all fiat options require transaction fees. Fiat deposits require a fee between 3-10%, while all withdrawals may require a fee of up to $40 or 5%.
You can cash out a minimum of $2,500 per week, which increases based on your VIP level. When your balance is at least 10 times your total deposits, the monthly withdrawal limit is $5,000; otherwise, it is $10,000.
Processing times can take up to 7 to 10 business days, which is very slow. To be able to withdraw your winnings, you will have to meet specific bonus requirements. According to online reviews, one of the most common reasons withdrawals are denied at Royal Ace Casino is "mixing funds", by playing with a new bonus while you still have a balance from a previous one. Always make sure your balance is below $1 before claiming a new coupon code.
Another common complaint is that withdrawals are stalled even after the initial 7-10 business-day window has passed, with customer support frequently resetting the clock or repeatedly requesting the same verification documents to delay payment.
Royal Ace Casino has disappointing payment features: it offers few payment options (no e-wallets), high minimum limits, long cashout times, and charges fees on all withdrawals.
Royal Ace Casino Games & Providers
Royal Ace Casino's library is limited to around 150 games sourced solely from Real Time Gaming.
Some slot titles featured in the Popular section include Cash Bandits, Bubble Bubble, Achilles, and Plentiful Treasure. The Slots section is easy to browse, as it allows sorting by theme, jackpots, popularity, release date, or alphabetical order.
Table games, specialty and video poker titles are also available, though their numbers are also modest.
The casino also mentions that it provides live dealer games, though these are typically only accessible as a premium feature once you have registered and logged into your account.
Royal Ace Casino is ideal only for fans of Real Time Gaming titles who mostly play slots. Unfortunately, there are no other providers or live dealer games for regulars, severely limiting your access to new and popular casino titles.
Safety & Responsible Gaming
Royal Ace Casino doesn’t provide clear information regarding its current ownership and licensing status. Based on our research, we assume it is currently owned by Ace Revenue Group and may be based in Costa Rica. Considering its lack of licensing information and its overwhelming number of negative user reviews, we advise you to proceed with caution.
Security-wise, the platform uses 128-bit SSL encryption to protect personal and banking data. RealTime Gaming’s Random Number Generator (RNG) has been certified to be fair and random by Technical Systems Testing (TST), an accredited testing facility. However, the privacy policy is brief and omits important details regarding the processing of personal data.
The casino doesn’t have a responsible gaming page, nor does it feature a dedicated section for responsible gaming tools. From what we found on the Terms and Conditions page under Your Account section, you can contact customer support to enable a self-exclusion period. No deposit, loss, wager limits, session timers, or cool-off tools are available to players.
Royal Ace Casino’s ambiguous licensing and lack of responsible gambling tools are major concerns, and security-conscious players should steer clear of this platform.
Support & Design
Royal Ace Casino offers 24/7 customer service through email and an FAQ page. Unfortunately, the casino does not support live chat at the time of writing our review.
The platform’s design features a classic old-school casino theme, and while not the most modern layout, it is fairly easy to navigate. All pages are listed in the left-hand menu, and the Slots section features useful search options. The casino is compatible with in-browser play on all desktop and mobile devices, and it also features a downloadable web app.
However, the casino has many negative user reviews claiming slow or nonexistent support, site lags, and certain games not opening or bonuses not being redeemable.
Final Thoughts on Royal Ace Casino
Royal Ace Casino suits high-deposit VIP chasers who prefer rapid advancement through clear tiers. Through the transparent tiered loyalty program, players can enjoy frequent rewards, including monthly and weekly cashback offers, generous deposit match bonuses, and free spins with no maximum win restrictions.
Its 150 titles deliver familiar action for Real Time Gaming fans, but players yearning for provider and game diversity will feel constrained.
Its lack of licensing raises serious trust issues, while the absence of responsible gaming tools leaves vulnerable players unsupported. Customer service is reportedly very slow without live chat, often leaving queries unresolved for days. Withdrawals are also sluggish and often face delays, denials, or endless verification loops.
Royal Ace Casino is only for RTG players who prefer high-roller betting and offers, but given its unlicensed status and withdrawal issues, it will not serve most casino customers.
